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Sun City Storm Recovery - FAQs
A freak hail storm hit the North West region of the Pilansberg and surrounding areas around 16h30 on Saturday, 15 December 2018 causing much damage to buildings and vehicles. Day visitors were immediately evacuated from Sun Central and Sun Welcome Centre which was severely affected by the storm and bused back to their vehicles at main Car Park.
What is the extent of the damage?
We can confirm that the storm and the resultant flash floods caused substantial damage to hotel rooms and public areas including the Sun Convention Center and Sun Central family and entertainment precinct.
The damage to our accommodation facilities was caused by water gushing through windows and doors, with some seeping through concrete slabs into ceiling voids on the lower floors.
As a result, hotel rooms have suffered water damage which will require the replacement of carpets, wallpaper, skirtings, painting and electrical wiring to ensure guests’ are able to be accommodated.
The conference rooms at Sun Central Convention centre suffered from the hail collecting on the roof. The weight of the ice and melting water forced box gutters to overflow into some ceiling voids causing them to collapse under the volume and weight of rain water.
Will the damage to the Convention Centre conference rooms affect any bookings for conferences in the New Year?
No. We will be working around the clock to ensure that we deliver our promise to our clients, to offer conferencing with a difference. We will share regular updates through our social media platforms and our website.
Should clients have any concerns please contact our Conferencing & Banqueting teams on: +2714 557 1000
Was any damaged caused to the Golf courses and the Gary Player Country Club?
The courses were badly affected by the storm and required urgent repair. The pump house at the GPGC was flooded, damaging pumps and the main DB boards. The bridge on the fourth hole had washed away and greens suffered small indentations due to the hail. However, the golf course maintenance teams worked overtime to ensure guests get the golfing experience they expect at Sun City Resort.
Due to this unfortunate occurrence happening over the public holiday weekend, we had to wait to assess the full extent of financial costs when the work week resumed. Insurance assessor visited the resort on Tuesday, 18 December 2018. Costs of the damage will be communicated soon as the Asset management team has consolidated.
Have there been any reported injuries?
We can confirm only two people were reported with minor injuries as a result of slipping on the wet floors. They were attended to by the Resorts’ medical staff and then transferred to nearby hospitals.
Approximately how many rooms have been affected and in which hotels?
The estimated breakdown of rooms affected per hotel is as follows:
No, the Casino was unaffected by the storm and is operating as per normal. Guests are welcome to come enjoy the Sun International Gaming experience.
Are the hotels open for bookings?
The Palace, Cabanas and Cascades hotels as well as Vacation Clubare fully operational. To make new bookings please contact Central Reservations: +27 11 780 7855.
Soho Hotel, which is the resort’s main hotel has suffered the greatest damage to its rooms. Insurance conducted assessment on Tuesday, 18 December 2018 and indicated that the damage is greater than we had anticipated. As a result, Soho hotel will only start taking NEW bookings from 7 January 2019.
All hotel restaurants are fully operational.
What happens if you had booked accommodation and already paid?
Please check with central reservation the availability of your accommodation before you travel. Should your accommodation fall under the affected areas, then we are happy to assist you move your booking forward to an alternative suitable date.
Will I be refunded if I decide to cancel the trip?
Each case will be dealt on its own merits and on a one-on-one basis. We will gladly reimburse or compensate all who were forced to cancel their accommodation due to the storm damage affecting their stay and room flooding. Please contact Central Reservation with your details so we can assist you further.