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Sun City Storm Recovery - FAQs

A freak hail storm hit the North West region of the Pilansberg and surrounding areas around 16h30 on Saturday, 15 December 2018 causing much damage to buildings and vehicles. Day visitors were immediately evacuated from Sun Central and Sun Welcome Centre which was severely affected by the storm and bused back to their vehicles at main Car Park.

We can confirm that the storm and the resultant flash floods caused substantial damage to hotel rooms and public areas including the Sun Convention Center and Sun Central family and entertainment precinct.

The damage to our accommodation facilities was caused by water gushing through windows and doors, with some seeping through concrete slabs into ceiling voids on the lower floors. 

As a result, hotel rooms have suffered water damage which will require the replacement of carpets, wallpaper, skirtings, painting and electrical wiring to ensure guests’ are able to be accommodated.

The conference rooms at Sun Central Convention centre suffered from the hail collecting on the roof. The weight of the ice and melting water forced box gutters to overflow into some ceiling voids causing them to collapse under the volume and weight of rain water.

No. We will be working around the clock to ensure that we deliver our promise to our clients, to offer conferencing with a difference. We will share regular updates through our social media platforms and our website. 

Should clients have any concerns please contact our Conferencing & Banqueting teams on: +2714 557 1000

Both the Gary Player Golf Course (GPGC) and the Lost City Golf Course (LCGC) courses are now fully operational. Guests are welcome to enjoy some great golfing for the remainder of the holiday season.

The courses were badly affected by the storm and required urgent repair. The pump house at the GPGC was flooded, damaging pumps and the main DB boards. The bridge on the fourth hole had washed away and greens suffered small indentations due to the hail. However, the golf course maintenance teams worked overtime to ensure guests get the golfing experience they expect at Sun City Resort.

For more information please contact:

Gary Player Golf Course: +27 14 557 1245 / 1246 / 3700

The Lost City Golf Course: +27 14 557 1245 / 1246

Due to this unfortunate occurrence happening over the public holiday weekend, we had to wait to assess the full extent of financial costs when the work week resumed. Insurance assessor visited the resort on Tuesday, 18 December 2018. Costs of the damage will be communicated soon as the Asset management team has consolidated.

We can confirm only two people were reported with minor injuries as a result of slipping on the wet floors. They were attended to by the Resorts’ medical staff and then transferred to nearby hospitals.

The estimated breakdown of rooms affected per hotel is as follows:

No, the Casino was unaffected by the storm and is operating as per normal. Guests are welcome to come enjoy the Sun International Gaming experience.

The Palace, Cabanas and Cascades hotels as well as Vacation Club are fully operational. To make new bookings please contact Central Reservations: +27 11 780 7855.

Soho Hotel, which is the resort’s main hotel has suffered the greatest damage to its rooms. Insurance conducted assessment on Tuesday, 18 December 2018 and indicated that the damage is greater than we had anticipated. As a result, Soho hotel will only start taking NEW bookings from 7 January 2019.

All hotel restaurants are fully operational.

Please check with central reservation the availability of your accommodation before you travel. Should your accommodation fall under the affected areas, then we are happy to assist you move your booking forward to an alternative suitable date. 

Each case will be dealt on its own merits and on a one-on-one basis. We will gladly reimburse or compensate all who were forced to cancel their accommodation due to the storm damage affecting their stay and room flooding. Please contact Central Reservation with your details so we can assist you further.

Central Reservations:

+27 11 780 7855

crobook@suninternational.com

All hotel restaurants are fully operational. Once again our maintenance teams worked all night to make it possible that hot breakfast could be served to guests in a matter of hours after the flooding.

Yes. We are happy to inform you that the mop-up operations overnight and this morning went exceptionally well.

The following areas are safe for public use:

Sun Central is open. Food can be purchased from all outlets and we can confirm that the entertainment precinct is operating at full capacity.

The Valley of Waves opened to the public at 10 am Sunday, 16 December 2018. All food and beverages outlets are open. Lockers will be available for use by Monday, 17 December 2018.

For more information on other activities, please contact Sun City Resort: +27 14 557 1000

Yes. All resort pools have been restored and are open for guests to enjoy.

Sun City Resort

Facility Detail
Valley of Waves Please note that the Valley of Waves will be closed from 16h00 on 23 January 2019 due to a private function.
Valley of Waves Please note that the Valley of Waves will be closed from 8 July - 5 August 2019 due to annual maintenance.
*Chimp & Zee Rope Adventure will also be closed during this time.
Gary Player Country Club Please note that the Gary Player Country Club golf course will be closed from 4 - 8 March and 12 - 16 August 2019 due to hollowtining.
Lost City Golf Course Please note that the Lost City Golf Course will be closed from 1 - 5 April and 16 - 20 September 2019 due to hollowtining.

*All dates subject to change without prior notice.

Property updates

The Palace Refurbishment The Palace hotel is currently undergoing a well-deserved soft rooms refurbishment. We apologise sincerely for any inconvenience that this may cause.
The Palace Hotel Pool Please note that The Palace hotel pool will be closed from 2 June - 1 July 2019 for annual maintenance.
Cascades Refurbishment The Cascades hotel is currently undergoing a well-deserved soft rooms refurbishment. We apologise sincerely for any inconvenience that this may cause.
Cascades Pool Please note that the Cascades hotel pool will be closed from 7 July - 7 August 2019 for annual maintenance.
Soho Pool Please note that the Soho hotel pool will be closed from 3 -17 June 2019 for annual maintenance.
Cabanas Pool Please note that the Cabanas hotel pool will be closed from 13 May - 3 June 2019 for annual maintenance.
The Reserve (Phase 1) Please note that the Sun Vacation Club Pool at The Reserve (Phase 1) will be closed from 3 - 20 June 2019 for annual maintenance.
The Aviary (Phase 2) Please note that the Sun Vacation Club Pool at The Aviary (Phase 2) will be closed from 6 - 31 May 2019 for annual maintenance.

*All dates subject to change without prior notice.

Contact

+27 14 557 1000