Sun MVG Frequently Asked Questions
A friendly reminder that due to the current new normal, MVG points expiry and MVG Status re-grades will be re-activated on 31 December 2021. We encourage you to use your MVG points for those sought-after rewards.
To manage your loyalty journey, download the Sun International APP or visit you nearest MVG Desk.
How do I qualify for special offers?
You can enjoy exciting benefits and rewards whenever you visit Sun International hotels, casinos, and resorts.
Direct offers will be mailed in good time to MVGs who stay and play with Sun International.
What are the Sun MVG accommodation discounts?
Discounts are offered for a maximum stay of three nights at any time. Discounted rates are subject to availability and standard booking terms and conditions apply.
These discounts can be secured when booking through our call centre or online.
What other benefits are there?
There are a range of exciting Sun MVG benefits.
What are the Sun MVG tiers?
The Sun MVG programme comprises four tiers: Silver, Gold, Platinum, and the exclusive Diamond club.
How long are Tier Credits and Casino and Leisure Points valid for?
Tier Credits and Casino and Leisure Points are valid for 12 months from when they were earned.
After this period, Casino and Leisure Points expire and Tier Credits are reset to zero.
How do I earn Casino and Leisure Points?
You earn Casino and Leisure Points every time you play, stay, or dine at Sun International outlets. Remember to use your MVG card when playing slot machines, table games, checking into the hotel, and dining at Sun International restaurants. Look out for the "MVG Cards Accepted Here" sign.
Where can I view my Tier Credit and Casino and Leisure Point balances?
- Log in to view your balances anywhere, any time.
- Enquire at Sun MVG desks.
What can I use my Casino Points for?
Casino Points can only be used for playback on slot machines and table games. They are non-redeemable and can't be cashed out.
What can I use my Leisure Points for?
Leisure Points can be used to pay for accommodation, meals, and drinks at Sun International hotels, resorts, and casinos and their participating outlets. They are non-redeemable and can't be cashed out.
What can I use my Tier Credits for?
Tier Credits are only used to determine your MVG status. They are a non-transactable currency.
Where can I sign up to the Sun MVG programme?
You can complete an application form:
- at any Sun MVG desk
- at the concierge desk at Sun International hotels
When you collect your MVG card, you need to produce your South African ID, driver’s licence, or passport.
What is the rand value of Casino and Leisure Points?
Casino and Leisure Points are worth R1 each.
Casino Points can only be used for playback on slots and table games.
Leisure Points can only be used to pay for food, drinks, and accommodation at participating outlets.
Look out for the "Sun MVG Leisure Points Accepted Here" sign!
What is the fee for replacement cards?
R30 (payable at cash desks) or 30 Leisure Points (payable at Sun MVG desks).
Contact Sun MVG
Still have questions? Email us or get the help you need at any Sun MVG desk.