Frequently Asked Questions

How do I register with Sun International for contracted rates or commission?

Click on the below link and complete the registration page, once approved we will forward you a Sun Pin number and a STO agreement to sign and return back to us. Price Lists Registration.

What is a Sun Pin number?

A Sun Pin number is your unique reference number that allows you to access rates assigned to you and allows you to use these rates when making bookings – Please always quote your Sun Pin number when making a reservation.

Where can I view the rates for all Sun International Resort Hotels?

To access your contracted rates on the Sun International online pricelist website click on the below link and complete your e-mail address that you registered with, Sun Pin number and Password. Suninternational Price Lists

If you have forgotten your password, click on the "Forgot Your Password" link on the login page, complete your e-mail address then your password will be e-mailed to you.

You can access the Best Available Rates by logging on to www.suninternational.com or by contactingthe Sun International Reservations Department

Can I make bookings online?

Apply for login details with the International Reservations department once-off, there after you will be able to make FIT / Individual reservations on either BAR or your Contracted Rates by logging on to Sun International website

Who do I contact for Site Inspection requests?

Please send all requests to sisitesand sisitesandeducationals@suninternational.com for any bookings or enquiries relating to SiteInspections at any Sun International properties.

Where can I access images of all Sun International Hotels?

Register on Sun Images website to access high or medium resolution images of all facilities.

How do I know what my Premier Partner Programme Status and Benefits are?

Contact your designated Key Account Manager for more details.

How do I renew my STO Agreement?

A new agreement will be emailed to you on an annual basis for your updated details and signature, should you have any queries in this regard please contact your Key Account Manager.

Where can I change my contact details with Sun International?

By login on to the Online Pricelist and updating your details.

Who do I contact for Transfers and Activities available at Resort Hotels?

Refer to the One Stop Shop contact details on the Reservation Contact details page for Group enquiries and the reservations department for individual enquiries.

Who do I send my vouchers to?

Vouchers should be e-mailed to the Hotel front office directly prior to the guests arrival. It is recommended not to forward the vouchers to the personal e-mail address of the Reservations agent, but rather to the Department e-mail address as the departmental e-mail box is always actioned.

Hotel Reservations FIT Reservations Group Reservations
Gaborone Sun mb_bw_reservations@suninternational.com mb_bw_reservations@suninternational.com
Kalahari Sands Hotel kalahari.reservations@suninternational.com kalahari.reservations@suninternational.com
Sun City Resort Hotels sctyres@suninternational.com tanya.maloney@suninternational.com
stanley.molapi@suninternational.com
lydia.chombo@suninternational.com
The Table Bay Hotel tbhres@suninternational.com grouptbh@suninternational.com
The Falls Resort, Zambia zambia.reservations@suninternational.com zambia.groups@suninternational.com

International Reservations FIT & Group Reservations
North America, UK, Middle East & Africa naukmea@suninternational.com
Continental Europe ceurope@suninternational.com
Asia Pacific asiapacific@suninternational.com
Are the rates commissionable or nett?

The Rack Rates are commissionable at 10%. The Best Available Rate and STO Rate is nett and non-commissionable.

Who do I contact for commission claims?

Commission invoices need to be forward to the relevant contact person below and payment will be made after the guests departure.

Hotel Contact Person Telephone Number Email
Gaborone Sun Chantelle Hartley t: +9267 361 6009 chantelle.hartley@suninternational.com
Kalahari Sands Hotel Diana Uazeua t: +264 61 280 0000 diana.uazeua@suninternational.com
Lugogo Sun Hotel Bongani Mnisi
Thembinkosi Sikhondze
t: +268 2416 4520 bongani.mnisi@suninternational.com
thembinkosi.sikhondze@suninternational.com
Royal Swazi Sun Hotel Sithembiso Dlamini
Freeman Mabuza
t: +268 2416 5449 sithembiso.dlamini@suninternational.com
freeman.mabuza@suninternational.com
Sun City Resort Hotels Ofentse Bogopane t: +27 14 557 3907 ofentse.bogopane@suninternational.com
The Table Bay Hotel Dale Heynes t: +27 21 406 5905 dale.heynes@suninternational.com
Who do I contact for tax invoices?

Tax Invoices can be issued after guests have travelled and can be requested from Hotel Debtors Department.

Hotel Contact Person Telephone Number Email
Wild Coast Sun Janet Rielly t: +27 39 305 2837 yvonne.filer@suninternational.com
Sun City Resort Hotels Martha Tsitsi t: +27 14 557 3169 martha.tsitsi@suninternational.com
The Table Bay Hotel Priscila Bartes t: +27 21 406 5938 pricila.bartes@suninternational.com for C1 accounts
Front Office Manager for C3 accounts
DL-TB-FrontOfficeManagement@suninternational.com
Who do I contact for Heath and Safety information?

Should you require Health & Safety or other relevant forms to be completed by Sun International please contact the Hotel Health & Safety Manager.

Hotel Contact Person Telephone Number Email
Sun City Resort Hotels Casper Prinsloo +27 14 557 1158 casper.prinsloo@suninternational.com
The Falls Resort, Zambia Lweendo Shimunzhila +260 21 332 11 22 lweendo.shimunzhila@suninternational.com
The Table Bay Hotel Cronin Cherry +27 21 406 5911 cronin.cherry@suninternational.com
​​

Brochures

Download the Sun​ International property brochures.  All PDF documents open in a new window.

​​

GDS Codes

Image and Video Library

www.sunimages.co.za

First time users must register to get the full benefits from this site and enjoy an easily searchable, indexed database of images for use in their advertising and marketing campaigns.

Please note:
Usage of all images is governed by the Terms and Conditions on www.sunimages.co.za. When using images, please ensure that the correct description is displayed beneath the image. The associated logo of the Hotel/Resort being displayed should also accompany the images where possible.

A low resolution digital .jpg screen shot of the final layout must be sent to the Librarian at Sun International on adrienne.courcol@za.suninternational.com for approval of above mentioned usage before any collateral goes to print.

None of the images on this website may be used for generic purposes and may only be used for collateral pertaining to Sun International and for the reason you have given in your request form. The use of golf images in calendars or coffee table books is prohibited.

SUN INTERNATIONAL VIDEOS

View and subscribe to the Sun International YouTube Channel​​​​

WETU iBrochures

The Table Bay Hotel The Table Bay Hotel
Cape Town, South Africa
View The Table Bay Hotel iBrochure
  Sun City Resort – The Cabanas Sun City Resort – The Cabanas
North West Province, South Africa
View The Cabanas iBrochure
 
 
Sun City Resort – The Palace of The Lost City Sun City Resort
The Palace of The Lost City

North West Province, South Africa
View The Palace of the Lost City iBrochure
  The Royal Livingstone The Royal Livingstone
Zambia
View The Royal Livingstone iBrochure
 
 
Sun City Resort – The Cascades Sun City Resort
The Cascades

North West Province, South Africa
View The Cascades iBrochure
  Zambezi Sun Zambezi Sun
Zambia
View The Zambezi Sun iBrochure
 
 
Sun City Resort – Sun City Hotel Sun City Resort
Sun City Hotel

North West Province, South Africa
View The Sun City Hotel iBrochure
  Gaborone Sun Gaborone Sun
Botswana
View The Gaborone Sun iBrochure
 
 
Kalahari Sands Kalahari Sands
Namibia
View The Kalahari Sands iBrochure
  Royal Swazi Spa Royal Swazi Spa
Swaziland
View The Royal Swazi Spa iBrochure
 
 
The Boardwalk The Boardwalk
South Africa
View The Boardwalk iBrochure
  Federal Palace Federal Palace
Nigeria
View The Federal Palace iBrochure
 
 
Maslow Maslow
South Africa
View The Maslow iBrochure
  Wild Coast Sun Wild Coast Sun
Nigeria
View The Wild Coast Sun iBrochure
 
Login

Sun International supports responsible gambling. Gambling for persons 18 years and older. Winners know when to stop.

National Responsible Gambling toll-free counselling line 0800 006 008. Sun International Casinos are licensed Casinos. For more information visit: Responsible Gambling